Last updated: 22 August 2026
This Privacy Policy explains how Operator and Driver Support Services Ltd (“ODSS”, “we”, “us” or “our”) collects and uses personal data when you visit odss.co.uk, contact us or subscribe to updates.
1. Who We Are
The data controller is Operator and Driver Support Services Ltd, a company registered in England and Wales under company number 12917150. Our registered office is Zone 3, Waterway House, Canal Street, Wigan, WN6 7NQ.
For privacy questions or to exercise your data protection rights, email [email protected].
2. Personal Data We Collect
- Your name, email address, telephone number and any information you include when you contact us.
- Your email address when you choose to receive compliance updates.
- Technical information such as IP address, browser and device type, pages viewed and referring source.
- Cookie identifiers and website usage information where you have consented to optional cookies.
3. How We Use Your Data and Our Lawful Bases
- To respond to enquiries and discuss requested training, compliance or consultancy services, based on taking steps towards a contract and our legitimate interests in serving customers.
- To send compliance updates where you have chosen to receive them, based on your consent.
- To maintain the security and operation of the website, based on our legitimate interests.
- To meet applicable legal obligations.
- To measure and improve the website using analytics, based on your consent.
4. Marketing
We send compliance updates and other marketing emails only where you have opted in or where the law permits us to contact an existing customer about similar services. You can unsubscribe using the link in an email or by contacting us.
5. Cookies and Similar Technologies
The website uses cookies. Strictly necessary cookies, including those required to remember your consent choices and protect the website, are always active because the website cannot operate correctly without them.
Analytics and functionality cookies are optional and are only activated after you select the relevant category in our cookie banner. Where Google Analytics is used, consent signals are passed using Google Consent Mode so analytics storage remains denied until you consent.
You can change or withdraw your choices at any time using the cookie preferences control on the website. Withdrawing consent does not affect processing that took place before it was withdrawn. Full details are available in our Cookie Policy.
6. Who We Share Data With
We do not sell personal data. We share it only where necessary with trusted providers that support our website, email communications and IT services. If you choose optional analytics or embedded content, relevant technical information may also be processed by Google or Elfsight. We may disclose information where required by law or to protect our legal rights.
7. International Transfers
Some service providers may process data outside the UK. Where this happens, we use safeguards recognised by UK data protection law, such as UK adequacy regulations or approved contractual protections.
8. How Long We Keep Data
We retain enquiries and correspondence only for as long as reasonably necessary to respond, provide services and maintain appropriate business records. Newsletter details are kept until you unsubscribe. Analytics information is retained according to our Google Analytics settings.
9. Your Rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your data, object to processing, receive portable data and withdraw consent. To exercise a right, contact [email protected]. You may also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
10. Security
We use appropriate technical and organisational safeguards, including encrypted connections and access controls, to protect personal data. No online system can be guaranteed completely secure.
11. Third-Party Links
The website links to third-party websites. Course searches and bookings are completed on CourseCo, which handles information you submit there under its own privacy notice. ODSS is not responsible for third-party websites.
12. Changes and Contact
We may update this policy when our services, suppliers or legal obligations change. The latest version and its update date will remain on this page. Questions about this policy can be sent to [email protected].